The ETR Culture

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Our Mission

Employment and Training Resources is dedicated to promoting our guiding principles through exceptional customer service and professional interactions, both internally and externally.

Our Guiding Principles


Appreciate and include ideas, experiences and backgrounds of all individuals. Assure that ethnic and cultural diversity of each individual is valued in the design and delivery of services. These differences include, but are not limited to, race, sex, color, national origin and ancestry, genetics, religion, age, mental/physical disability, sexual orientation, veterans' status, organizational level, economic status, geographical origin, marital status, communication and learning style, and other characteristics and traits.


Build on our quality infrastructure by continuously seeking to find creative solutions and resources for both our internal and external customers.


Treat every person in every interaction with dignity, kindness and respect.


Demonstrate integrity in all actions by maintaining confidentiality and consistency of actions, values, methods, measures, principles, expectations and outcomes. Ensure that services and resources are flexible, cost effective, allocated to standards of fairness and equality, and provided in the least intrusive manner possible.


Promote collaboration and communication and provide quality customer service to foster personal and professional growth.